Are you getting SCAMMED?
Today’s post, is about mainstream businesses going SCAM on you.
There are several remedies which will be mentioned.
First, let’s point out some signs that your hired company intends to go SCAM on you:
1. When you contact customer support, they send you a “How did we do?” questionnaire (before they even adequately answer your customer support issue and question). No one in his or her right mind would respond with “You did great, everything is fine now!”.
2. They write you email messages in a very passive-aggressive method, never actually seeming to have read your mail or comprehended the issue.
3. They then produce a billing statement which does not correspond to your actual bill due. Why would any collection agency dispute their claim?
4. They blacklist your email address (or one of them) so that you cannot reply.
5. You write them back with a new customer support “ticket” about that, but, they have already black-listed your email address.
6. They write you emails only from a “no-reply@…..” email address; and do not reply to standard mail/letters. So, you actually cannot write them back via email.
7. They tell you that they won’t accept standard mail at this time, “due to ‘COVID-19’, and reduced staffing in the office.” (even though their most experienced personnel are still there.)
8. Your bank shows that they have collected your payment(s). But, they do not address your consumer complaint.
Friends, when you see this kind of behavior, I recommend that you do your best to speak with the company. But, at some point, you realize that they seemingly just want your money; and they seemingly don’t give a rat’s ass about their own reputation nor about building lasting, loyal, client relations.
What I advise is as follows:
1. If you have a lawyer, you could go that route.
2. If you have a few bucks that you could direct in a less involved manner, you could get www.gethuman.com on the issue. (Sometimes 3rd parties have some measurable success).
3. You could write a letter to the company. But, they might not acknowledge having received it (though you know that they did).
4. Best, is probably to ruin their reputation if they won’t amend. To do this, speak out to everyone you know. And, that includes the following two remedies:
A. Submit an online complaint full of details to ‘BBB’ (Better Business Bureau) in USA.
B. Submit a formal online complaint to a US government-consumer-protection-agency.
The drawback with B., is that sometimes they are unresponsive or too slow. But, having submitted the complaint, that will eventually have some effect. If not to protect you, at least maybe someone else.
So, if a company writes you from a “no-reply@…” email address, they’re basically telling you that they don’t want to hear from you in reply…. that you do not matter to them…. and that they want little more than your money. That’s a real big red-flag. In some cases, they take advantage of you, using interpretations of the law.
Every company you hire, needs to have email address customer support. In this century, email correspondence is essential for customer support. Encrypted messaging systems (like with banks) are great, but for basis communication, email exchanges are a must. They are as important as telephone.
Small-claims court is good for local disputes and small sums judgments; but, when you’re dealing with a foreign company, a multinational corp., or a company that you could sooner avoid, pay attention to the waning signs and be smart – cry foul. Report them to consumer agencies for remedy – which will harm them, but not necessarily solve your pertinent issue as quickly as you might like. But, it will get a job done.